Allele Cypert Technology Inc. - Allele Cypert Technology | Custom Thin Client & Embedded PC Solutions

Allele Cypert RMA Procedure | Return Material Authorization

Learn Allele Cypert's RMA procedure for returns, repairs, and warranty claims. Complete DOA and in-warranty support process with clear terms.

Return Material Authorization (RMA) Procedure & Support Terms

Streamlined RMA Process for Efficient Equipment Returns, Repairs, and Warranty Claims with Allele Cypert

Return Merchandise Authorization / RMA SOP

RMA Procedure

Return Material Authorization (RMA) Terms

The Allele Cypert RMA / DOA procedure is as follows:
1. Download and complete the RMA form, including your company's contact information, machine model, serial number, and a description of the problem.
2. Once the RMA form is filled out, please email it to: Service@LT21.com.tw. We will then provide you with a "RMA number." Please make sure to include this RMA # in the corresponding column on the form.
3. Upon receiving the RMA number, you can proceed to send back the faulty unit along with the completed RMA Form.
4. Please send the product to the following address: 3F-1, No. 49, LANE 35, Jihu Rd., Neihu Chiu, TAIPEI, TAIWAN 114.

P.S. Please ensure that you clearly mark the RMA number on the outside of the carton for easy identification.

RMA Terms:

1. DOA should be identified upon shipment from Allele Cypert within one month, provided there’s no human-caused damage. Return costs will be covered by Allele Cypert. (If Allele Cypert determines that human-caused damage is the cause, the customer will be responsible for maintenance fees and transportation costs.
2. If RMA (not DOA) is still in warranty, there’s no need to pay maintenance fees, but one-way shipping costs are the customer’s responsibility. (In the case of human-caused damage, the customer should cover maintenance fees and return transportation costs.)
3. If the RMA is out of warranty, we will provide you with a formal quote. The unit will only be repaired after you have confirmed the quote. All transportation and maintenance/diagnose costs are to be paid by the customer.
4. Repaired items/parts will receive a 3-month warranty extension. (This applies only to parts for which a fee has been paid.
5. If the RMA procedure does not follow our standard operating procedures, please contact us. To ensure your rights, please complete the RMA form, including the serial number.
6. If we are unable to repair the unit due to a shortage of key parts, we will offer products with similar specification for replacement, provided that the product is still under warranty.

Trouble shooting motherboard hardware

Our team of experts is always available to answer questions, provide guidance, and help customers for trouble shooting.

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RMA Form
RMA Form

RMA fill in form

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How can we minimize equipment downtime and ensure rapid repair turnaround for our critical thin client and embedded PC infrastructure?

Allele Cypert's streamlined RMA procedure delivers fast-track support with clear DOA and in-warranty repair terms. Our expert team provides immediate RMA number assignment and troubleshooting assistance, ensuring your commercial systems return to operation quickly. Submit your RMA form today and experience our responsive technical support that has served enterprise clients for over 20 years.

Allele Cypert's RMA terms provide flexible coverage options tailored to your equipment's warranty status and condition. Dead-on-Arrival (DOA) units identified within one month of shipment are covered by Allele Cypert at no cost, while in-warranty repairs include complimentary maintenance with customer-covered shipping. Out-of-warranty units receive transparent quotes before proceeding with repairs, ensuring cost predictability. All repaired items receive a 3-month warranty extension, demonstrating our commitment to long-term reliability. With over 20 years of industry expertise in thin client and embedded PC solutions, our responsive technical support team stands ready to guide you through every step of the RMA process and troubleshoot hardware issues, ensuring your critical systems remain operational.